We want you to be completely satisfied with your Keshaura purchase. Please read our refund and return policy carefully before placing your order.
Eligible for Full Refund or Replacement
✦ Product arrives damaged, leaking, or broken
✦ Wrong product delivered
✦ Product is missing from your order
✦ Product is significantly different from what was described
For any of the above, please contact us within 24 hours of receiving your order via WhatsApp with a photograph of the issue. We will arrange a full refund or replacement at no additional cost.
Not Eligible for Return or Refund
✦ Opened or used personal care products (for hygiene reasons)
✦ Products returned without prior approval from our team
✦ Dissatisfaction with results hair care results vary by individual we cannot guarantee specific results
✦ Change of mind after the order has been dispatched
✦ Orders delayed by the courier beyond our control
Allergic Reactions
We recommend performing a patch test before first use. Apply a small amount to your inner wrist and wait 24 hours to check for any reaction. If you experience an allergic reaction, stop using the product immediately and consult a doctor.
If you experience a reaction, please contact us via WhatsApp. We review each case individually and may offer a partial refund at our discretion.
How to Request a Refund
Step 1: Contact us on WhatsApp within 24 hours of receiving your order
Step 2: Send a clear photograph of the issue
Step 3: Our team will review and respond within 24 hours
Step 4: If approved, refund or replacement will be processed within 3 to 5 working days
Refund Method
✦ COD orders: Refund via bank transfer or Easypaisa/JazzCash to the number/account you provide
✦ Online payment orders: Refund to the original payment method within 5 to 7 working days
Contact for Refunds
WhatsApp: 0333 2184663
Instagram: @keshaura.pk
Please do not return products without contacting us first.