Got a question? We have answered the most common ones below. Still need help? Message us on WhatsApp or Instagram @keshaura.pk we usually respond within a few hours.
About Our Products
Q: What is actually in Keshaura products?
A: We believe in full transparency. Here is exactly what is in each product:
✦ Anti Hairfall Hair Oil (100ml): Pure olive oil + banafsha (Roghan e Banafsha). That is it. Nothing else.
✦ Organic Shampoo (200ml/500ml): Amla, sulfate free cleansing base, HEC (thickener), sodium benzoate (preservative), cetrimonium chloride (conditioner). We list everything.
Q: Is the hair oil really 100% natural?
A: Yes. Keshaura Anti Hairfall Hair Oil contains only pure olive oil and banafsha no preservatives, no synthetic fragrance, no fillers, no mineral oil. It is as natural as it gets.
Q: Is the shampoo really sulfate free?
A: Yes. We use a mild, sulfate free cleansing base (no SLS or SLES) that creates real lather and cleans properly without stripping your hair's natural oils. No sodium lauryl sulfate. No sodium laureth sulfate.
Q: Why does my shampoo look dark/black?
A: This is completely normal. The deep dark color comes from the amla (Indian gooseberry) infusion in the formula. Amla naturally produces a dark color when processed this is a sign of real herbal ingredients, not a defect. The color does not transfer to your hair.
Q: Are your products suitable for all hair types?
A: Yes. Both the oil and shampoo are suitable for all hair types straight, wavy, curly, frizzy, dry, or oily. The sulfate free shampoo is especially suitable for dry and color treated hair.
Q: Are Keshaura products safe for colored or chemically treated hair?
A: Yes. The sulfate free formula is gentle enough for colored hair and will not strip color. The oil is also safe for treated hair.
Q: Are these products safe during pregnancy?
A: We recommend consulting your doctor before using any new haircare product during pregnancy, as individual sensitivities vary. Both products are free from harsh chemicals, but your doctor knows your specific situation best.
Using Our Products
Q: How do I use the hair oil?
A: Part your hair into sections. Apply oil directly to scalp using the built in comb applicator. Massage gently with fingertips for 2 to 3 minutes. Leave on for minimum 30 minutes or overnight for deeper results. Wash out with Keshaura Organic Shampoo. Use 2 to 3 times weekly for best results.
Q: How do I use the shampoo?
A: Apply to wet hair. Massage into scalp gently for 1 to 2 minutes. Work through lengths and rinse thoroughly with lukewarm water. For best results, use after oiling with Keshaura Anti Hairfall Hair Oil.
Q: Can I use the oil and shampoo together?
A: Absolutely this is actually the recommended routine. Oil 2 to 3 times weekly before washing, then shampoo to wash out. The oil nourishes. The shampoo cleanses. Together they give the best results. This is exactly why we offer the Complete Hair Care Bundle.
Q: How long before I see results?
A: Most customers notice a difference within 3 to 4 weeks of consistent use. Hair health improves gradually there is no overnight fix for real results. Consistency is the key.
Q: Can I use the shampoo every day?
A: The sulfate free formula is gentle enough for frequent use, but we recommend washing 2 to 3 times per week for best results. Daily washing, even with a gentle shampoo, can reduce the natural oils your scalp needs.
Orders & Delivery
Q: How do I place an order?
A: You can order directly on our website keshaura.pk, via Instagram DM @keshaura.pk, or via WhatsApp.
Q: Do you offer Cash on Delivery (COD)?
A: Yes. We offer COD in Karachi only. You pay when your order arrives at your door no advance payment required.
Q: How long does delivery take?
A: Standard delivery across Pakistan takes 3 to 5 working days. Karachi orders typically arrive in 2 3 working days. You will receive a tracking number once your order is dispatched.
Q: Do you deliver outside Pakistan?
A: Currently we deliver within Pakistan only. International delivery is something we are working toward in the future.
Q: What courier do you use?
A: We ship via Leopards Courier, TCS, or Trax depending on your location and availability. All couriers provide tracking.
Returns & Refunds
Q: What if I receive a damaged product?
A: If your order arrives damaged or leaking, please send us a photo within 24 hours of receiving it via WhatsApp or Instagram DM. We will arrange a replacement or full refund immediately.
Q: Can I return a product if I change my mind?
A: Due to the nature of personal care products, we cannot accept returns on opened or used items. If you receive the wrong product or a damaged item, we will replace it immediately. Please read our full Refund Policy for details.
Q: I had an allergic reaction. What should I do?
A: Stop using the product immediately and consult a doctor. We recommend doing a patch test before first use apply a small amount to your inner wrist and wait 24 hours. If irritation occurs, discontinue use. Contact us via WhatsApp and we will discuss options with you.